Get in Touch With Us

Got a question about something you read on thebrandingauthority.com, spotted an error in one of our reviews, or want to suggest a platform for our list of sweepstakes casinos? This page explains the best way to reach us and what you can expect once you do.

The Best Way to Reach Our Team

Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our team will read it personally. We aim to reply within two working days, though enquiries that need more research — such as checking a specific operator's current terms — can occasionally take longer.

Including a few details upfront helps us route your message correctly and respond faster:

• Which sweepstakes casino or page your message relates to, if any.
• The nature of your enquiry — a question, a correction, feedback, or something else.
• Any screenshots or links that help explain what you noticed, particularly for reported errors.

What You Can Contact Us About

We cover a broad range of topics related to social and sweepstakes casinos, so messages come in on all sorts of subjects. Common reasons readers write in include:

• General questions — how the Gold Coins and Sweepstakes Coins model works, what "no purchase necessary" means in practice, or how a redemption process typically runs.
• Corrections and updates — welcome offers, eligible states, and terms at sweepstakes casinos change often. If you notice something on our site that looks outdated, we want to know so we can verify and correct it.
• State availability queries — readers frequently ask whether a particular platform serves their state. We can point you toward where to check, though we always recommend confirming directly with the operator, since eligibility can shift.
• Feedback on our coverage — suggestions for platforms to review, comparison criteria you'd find useful, or general thoughts on how we present our casino coverage.
• Responsible play concerns — if you or someone you know wants information on managing play or setting limits, mention this in your message and we'll point you to appropriate resources.

What We Can and Can't Help With

We're an independent site that researches and compares sweepstakes casinos; we don't operate any of the platforms listed on thebrandingauthority.com. That means we're not able to help with:

• Account access, password resets, or login issues on a specific casino site — these need to go directly to that operator's own support team.
• Redemption processing, identity verification, or prize payout questions tied to an individual account.
• Deposit, purchase, or billing disputes with a specific platform.

For any of the above, check the "Support" or "Help" section on the casino's own site, since only the operator can see your account details and resolve those requests.

A Note on How We Cover This Space

Our reviews and rankings are based on publicly available information and our own research into welcome offers, coin models, and site features. We do not accept payment in exchange for a better position on our lists, and where thebrandingauthority.com may earn a commission from an operator, that relationship never decides how a platform is ranked or reviewed. If you ever spot something that suggests otherwise, we'd genuinely like to hear about it through the email above.

Availability of sweepstakes casinos varies by state, and platforms may restrict or exclude certain jurisdictions at their own discretion. If your message concerns whether a specific site currently serves your state, we'll do our best to point you in the right direction, but the operator's own terms are always the definitive source.

Getting a Response

Every message is read by a real person on our team — we don't rely on automated replies to stand in for an actual answer. If your enquiry needs input from more than one person, or requires us to double-check something with an operator, we'll let you know it's taking a bit longer rather than leave you waiting without word.

Thanks for taking the time to reach out. Reader questions and corrections are a real part of how we keep our sweepstakes casino coverage accurate and useful.